Frequently Asked Questions
Bespoke GiftingWhat is a bespoke gift experience?Our bespoke gifting service is a personalised concierge-style experience where we source, curate, package, and deliver luxury gifts tailored to your occasion, recipient, and budget. How does the bespoke gifting process work?Our process is simple:
Is there a minimum budget for bespoke gifting?Yes. Our bespoke gifting service starts from £100, excluding delivery unless otherwise stated. Can I set my own budget?Yes. We work within your stated budget wherever possible while maintaining our quality and presentation standards. Can I request specific brands or products?Yes. If you have preferred brands, styles, colours, or specific items in mind, please include these in your gift request. Can I personalise the gift box?Yes. Personalisation options may include:
Additional charges may apply. How long does bespoke gifting take?Lead times depend on sourcing requirements, customisation, and delivery destination. Typical turnaround: Urgent requests may be accommodated where possible. Are bespoke gifts refundable?Because bespoke gifts are custom-sourced specifically for each client, they are non-refundable once approved and sourcing has commenced, except where goods are faulty. Can you send gifts directly to the recipient?Yes. We can deliver directly to your chosen recipient. Do you offer corporate gifting?Yes. We provide tailored corporate gifting solutions for:
For corporate enquiries: Orders & ProductsWhat products do you sell?Alongside bespoke gifting, Veermode offers curated lifestyle and hosting products selected for quality, elegance, and functionality. Are your products authentic?Yes. Products are sourced through trusted suppliers and partners. Product colours look different online — why?We aim to display products as accurately as possible, but colours may vary slightly depending on your screen settings and photography lighting. What if an item is out of stock?If an item becomes unavailable after purchase, we will contact you promptly to offer:
ShippingWhere do you ship?We currently ship across the United Kingdom. International shipping may be available for selected products and destinations. How long does shipping take?Estimated shipping times: UK Standard Delivery: 3–5 business days Delivery times may vary during peak periods. Will I receive tracking information?Yes. Tracking details will be sent by email once your order is dispatched. Do you offer same-day delivery?Currently, same-day delivery is not guaranteed. For urgent bespoke gifting requests, please contact us before placing your request. Returns & RefundsCan I return an item?Eligible products may be returned within 14 days of delivery, subject to our Returns Policy. Items must be unused, in original condition, and suitable for resale. What items are non-returnable?Non-returnable items include:
Who pays for returns?Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect. When will I receive my refund?Approved refunds are processed within 5–15 business days after inspection. Processing times may vary by payment provider. Payments & SecurityWhat payment methods do you accept?Accepted payment methods will be displayed securely at checkout. Is my payment secure?Yes. Payments are processed securely through Shopify’s encrypted checkout and trusted payment providers. Veermode does not store full payment card details. Marketing & PrivacyHow do you use my personal information?We use your information to:
For full details, please see our Privacy Policy. Can I unsubscribe from marketing emails?Yes. You can unsubscribe at any time using the unsubscribe link in our emails. |