Privacy policy

Last updated: 20th May, 2026

This Privacy Policy describes how Veermode Ltd (Company No. 10800447) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Registered address: 21 Upminster Road South, Rainham, RM13 9YS

Email: customercare@veermode.com

1. Personal Information We Collect

Device Information (automatically collected)

When you visit our site, we automatically collect:

IP address
Web browser type
Time zone
Cookies installed on your device
Pages viewed and interactions

Order Information (when you make a purchase or inquiry)

We collect:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via Shopify and payment providers)

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders
Provide bespoke gifting services
Communicate with you (orders, inquiries, updates)
Screen orders for fraud or risk
Improve and optimise our website
Provide customer support
Send marketing communications (only if you have opted in)

3. Legal Basis for Processing (UK GDPR)

We process your data based on:
Contractual necessity (to fulfil your order or service)
Legitimate interests (to improve our services and prevent fraud)
Consent (for marketing communications)
Legal obligations (for tax and compliance purposes)

4. Sharing Your Personal Information

We share your information with trusted third parties, including:

Shopify (e-commerce platform)
Payment processors (e.g. Stripe, PayPal)
Delivery and logistics partners

We may also share information:

To comply with legal obligations
To protect our rights or prevent fraud

5. International Data Transfers

Your information may be processed outside the UK or EEA (e.g. via Shopify or service providers).

We ensure appropriate safeguards are in place to protect your data.

6. Cookies

We use cookies to:

Improve website functionality
Analyse traffic and performance
Enhance your shopping experience

You can control or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfil orders and services
Meet legal and tax obligations
Resolve disputes

8. Data Security

We take reasonable steps to protect your personal data, including:

Secure payment processing
Encrypted data transmission
Restricted access to personal data

However, no method of transmission over the internet is 100% secure.

9. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise your rights, contact:

📧 customercare@veermode.com

10. Marketing Communications

If you opt in, we may send you updates, offers, and promotions.

You can unsubscribe at any time using the link in our emails.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

12. Third-Party Services

Our website may contain links to third-party websites or tools.

We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions or requests: