Terms of service

Last updated: 20th May, 2026

This website is operated by Veermode Ltd (Company No. 10800447).

Registered address: 21 Upminster Road South, Rainham, RM13 9YS

Email: customercare@veermode.com

Throughout the site, the terms “we”, “us”, and “our” refer to Veermode Ltd.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.

1. Eligibility

By using this site, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.

2. Our Services

We provide:

  • Bespoke gifting and sourcing services
  • Corporate gifting solutions
  • Sale of curated products

Bespoke services are customised based on client requirements and are not standardised products.

3. Bespoke Gifting Services

  • Clients provide budget, preferences, and occasion details
  • We curate and present options for approval
  • Orders proceed only after client confirmation
  • Product availability may vary
  • We reserve the right to substitute items with alternatives of equal or higher value where necessary.

4. Pricing & Payments

  • All prices are in GBP (£) unless stated otherwise
  • Full payment is required before processing
  • Prices may change at any time without notice
  • For bespoke services, pricing depends on budget, sourcing complexity, and customisation.

5. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Cancel suspicious or fraudulent transactions

Orders may only be cancelled before sourcing begins. Once sourcing or purchasing has started, cancellations may incur charges or be non-refundable.

6. Products & Services

  • Some products may be available exclusively online
  • Product descriptions and pricing may change without notice
  • We do not guarantee exact colour representation due to device display differences

7. Returns & Refunds

Bespoke Services

All bespoke gifting orders are non-refundable once approved and processed.

Products

Returns accepted within 14 days of delivery

Items must be unused and in original packaging

Damaged Items

Must be reported within 48 hours with photographic evidence.

8. Shipping & Delivery

Delivery timelines vary depending on service and location

We are not responsible for delays caused by third-party couriers

9. Accuracy of Information

We do not guarantee that all information on this site is complete, accurate, or current. We reserve the right to correct errors and cancel orders if necessary.

10. Use of Website

You agree not to:

  • Use the site for unlawful purposes
  • Violate intellectual property rights
  • Transmit harmful code or disrupt the website
  • Reproduce or exploit any content without permission

11. Third-Party Tools & Links

We may provide access to third-party tools or services. These are provided “as is” without warranties, and we are not responsible for their performance or content.

12. User Submissions

If you submit reviews, feedback, or content, you grant us the right to use, edit, and publish such content without compensation.

13. Personal Information

Your personal data is handled in accordance with our Privacy Policy and UK GDPR requirements.

14. Disclaimer of Warranties

All services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted or error-free service.

15. Limitation of Liability

To the fullest extent permitted by law, Veermode Ltd shall not be liable for:

  • Indirect or consequential losses
  • Delays outside our control
  • Supplier or courier issues
  • Nothing in these Terms affects your statutory rights.

16. Indemnification

You agree to indemnify and hold harmless Veermode Ltd from any claims arising from your breach of these Terms or misuse of our services.

17. Termination

We may suspend or terminate access to our services if you breach these Terms.

18. Severability

If any provision is found to be invalid, the remaining provisions remain enforceable.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of those changes.

21. Contact Information

📧 customercare@veermode.com

Customer support hours:

Monday – Friday, 9:00 AM – 5:00 PM (UK time)